For our December slot in Absolute Herefordshire this month, we thought it would be timely to give our readers a few tips about returning christmas gifts. You can read the article below, or see it as it appeared in the magazine from our downloads page.
Returning Christmas Gifts
Many of us are surprised that shops don’t have to accept returns unless an item is not of “satisfactory” quality, not as described or unfit for purpose.
However, most retailers provide a ’goodwill’ returns policy offering an exchange, refund or credit note.
Unless the retailer agrees, you can only return non-faulty goods if the retailer has a returns policy. These are usually displayed on receipts or at the counter. Most retailers impose time limits or other exceptions such as:
DVDs, music and computer software – e.g. if the seal or packaging is broken.
Perishable items – e.g. food and flowers.
Made to order – e.g. bespoke clothing or personalised items.
Underwear and Jewellery –often excluded for hygiene reasons.
However, none of this prevents whoever bought a faulty item from returning it.
If you have received a gift and want to exchange it, the shop is not obliged to deal with you but many will, and your chances are greatly improved if you have a receipt. or other proof of purchase, and the original packaging. Some shops may even have provided a “gift receipt” to the buyer for this purpose.